Dear Anonymous User,Thank you very much for sharing your recent experience with us.We’re delighted to know that our friendly and helpful staff made you feel welcome, and that you enjoyed the cleanliness of the room and our strategic location next to the mall. It's wonderful to hear that you found the breakfast spread amazing and your overall stay comfortable and relaxing.That said, we sincerely apologise for the delay in housekeeping service during your stay. Rest assured, your comment has been shared with our team for immediate improvement to ensure this does not happen again.We appreciate your comments on the dinner service and will certainly look into how we can enhance the dining experience for our valued guests.Thank you once again for your kind words and honest feedback. We look forward to welcoming you back for an even better stay next time.Regards,N. Mageswary - Guest Experience
Dear Guest User,Thank you very much for sharing your recent experience with us.We’re pleased to hear that your check-in was smooth and that our Duty Manager and team were able to assist promptly with the room issue by arranging a swift room change. While we regret the initial inconvenience, we’re glad it was resolved quickly and professionally. We also appreciate your recognition of the efficient coordination with Trip.com and our reservations team.It's great to know that you found the location convenient and enjoyed your overall stay. Your comment encourages us to keep improving and delivering the best possible experience for our guests.We look forward to welcoming you back again soon.Regards,N. Mageswary - Guest Experience
